Complaints and feedback

How to share feedback or make a complaint about Dr. MR Siddique Psychiatry Centre, what happens next, how your privacy is protected and where else to go.

Effective from 6 October 2026
Responsible: Centre management
Updated 5 October 2026

In short

You can give feedback or make a complaint in person, by phone or in writing, using the details on our contact page. We acknowledge it, look into it fairly, explain what we found and what we will change, and tell you where else you can go if you are not satisfied. Making a complaint never affects your care.

Step by step

We acknowledge your complaint

We confirm that we have received it, and tell you who is handling it and when you can expect a full reply.
We look into it

A senior member of staff who was not involved reviews what happened. A senior clinician reviews any concern about clinical care.
We reply to you

We explain what we found, apologise where we got things wrong and tell you what we will change.
If you are still not satisfied

You can ask centre management to review your complaint, and we will tell you about the options outside the centre.

We want to hear from you

Feedback, good or bad, helps us improve care for patients and families. You can share a compliment, a suggestion or a concern at any time. Registered patients can also give private feedback in the patient portal, and after a visit we may send a short private feedback invitation if you agreed to receive one.

How to give feedback or make a complaint

In person: speak to reception, or ask to talk to a senior member of staff.
By phone: call the number on our contact page.
In writing: send a letter or an email to the address on our contact page.

It helps if you tell us what happened, when and where, who was involved and what you would like us to do. You do not need to use any particular words or form, and you can write in Bangla or English.

Complaining on someone else's behalf

You can raise a concern for someone else, such as a family member. We will need their consent to discuss their care with you, unless you are the parent or legal guardian of a patient under 18, or the law otherwise allows it.

If something is urgent

If your concern is about someone's safety right now, please tell a member of staff straight away instead of waiting. If someone's life is in danger, call 999 or go to the nearest hospital emergency department.

Your privacy

Complaints are handled privately and discussed only with the people who need to know in order to resolve them. Complaint records are kept separately from medical records.

Your care will not be affected

Making a complaint will never affect your care, your appointments or the way you are treated. If you feel that it has, please tell us straight away.

We never confirm or discuss anyone's care in public, including in replies to online reviews or social media posts. If you raise a concern there, we will ask you to contact us privately so that we can help.

If you are not satisfied with our response

You can ask centre management to review how your complaint was handled. You can also go outside the centre:

About a doctor's professional conduct: the Bangladesh Medical and Dental Council (BMDC), which registers doctors in Bangladesh.
About the treatment of a person with a mental illness: a guardian or relative can apply to the district Mental Health Review and Monitoring Committee set up under the Mental Health Act, 2018.
About how your personal information is used: our privacy and confidentiality notice explains your rights and options.

If you ask, we will tell you how to contact these bodies.

How we learn from feedback

We review complaints and feedback regularly to find patterns and improve our services. We share the lessons with our team without identifying anyone.

Common questions

Will making a complaint affect my treatment?

No. Your care, your appointments and the way you are treated will not be affected. Complaints are handled separately from your medical record, and only by the people who need to know.

Can I complain on behalf of a family member?

Yes. We will need the patient's consent to discuss their care with you, unless you are the parent or legal guardian of a patient under 18, or the law otherwise allows it.

Can I give feedback anonymously?

Yes, but we may not be able to look into an anonymous complaint fully or tell you the outcome. If you give us your contact details, we keep them confidential.

Where can I go if I am not happy with your response?

You can ask centre management to review it. For concerns about a doctor's professional conduct, you can contact the Bangladesh Medical and Dental Council (BMDC). A guardian or relative can also apply to the district Mental Health Review and Monitoring Committee under the Mental Health Act, 2018.

References

মানসিক স্বাস্থ্য আইন, ২০১৮ (Mental Health Act, 2018; Act No. 60 of 2018) — Laws of Bangladesh — Official Bangla text / সরকারি বাংলা পাঠ
Bangladesh Medical and Dental Council (BMDC)