Why this policy
Mental health information directly affects people's decisions. Health content on our website therefore has to be accurate, in plain language, free of stigma and reviewed by clinicians. This page explains how we make sure of that.
Who writes
Content is written by our content team or by clinicians. Writers who are not clinicians write under their own name — never posing as a doctor. Every page shows the author's name.
Who reviews
Review depends on the risk of the topic:
| Tier | Topics | Review | Re-review |
|---|---|---|---|
| A | Medicines, admission, suicide and self-harm, law | Two clinicians (one senior); legal review when needed | Every 6 months |
| B | Condition and symptom pages | One psychiatrist | Every 12 months |
| C | General wellbeing, introductions to therapy | One psychiatrist or clinical psychologist | Every 12 months |
The person who submits a page cannot approve it themselves. After review, the page shows “Medically reviewed by” with the reviewer's name, title, a link to their profile and the date of the review.
What the review checks
- Facts are correct and based on reliable sources — such as WHO (mhGAP), NICE and APA/RCPsych guidelines, peer-reviewed research (PubMed, BanglaJOL) and government documents.
- No diagnosis from symptoms — we write “these symptoms need a specialist's assessment”.
- No guaranteed results, cure promises or success rates; no fear-based or sensational language.
- No medicine doses or “start/stop it yourself” instructions; no brand or company promotion.
- Pages that touch on suicide or self-harm include urgent-help information and no details of methods.
- No “come and see me” in health education, and no identifiable patient information, photos or case details.
Corrections
When an error is found, we correct it within 72 hours and, where needed, add a “Correction” note to the page. If you spot a mistake, please tell us through our contact page.
Conflicts of interest
We do not publish content funded or sponsored by pharmaceutical companies. Any relevant interest of an author or reviewer is stated on the page.
Artificial intelligence (AI)
AI may be used only as an aid for drafts, transcripts or translation. No medical information is published without clinical review and human editing, and AI-made “patient stories” or images are never used.
Limitations
The information on this website is general — it is not a diagnosis or a substitute for personal medical advice. In an emergency, call 999 or go to the nearest hospital emergency department.